[otrs-cvs] doc-admin/de/content/customization acl.xml, 1.6, 1.7 language-translation.xml, 1.6, 1.7 process-management.xml, 1.6, 1.7 themes.xml, 1.6, 1.7

Comments:
Update of /home/cvs/doc-admin/de/content/customization
In directory lancelot:/tmp/cvs-serv28448/de/content/customization

Modified Files:
	acl.xml language-translation.xml process-management.xml 
	themes.xml 
Log Message:
Synchronized language versions.

Author: mg

Index: acl.xml
===================================================================
RCS file: /home/cvs/doc-admin/de/content/customization/acl.xml,v
retrieving revision 1.6
retrieving revision 1.7
diff -2 -u -d -r1.6 -r1.7
--- acl.xml	18 Jan 2013 07:26:35 -0000	1.6
+++ acl.xml	6 Feb 2013 14:43:33 -0000	1.7
@@ -236,5 +236,5 @@
 </section>
 
-<section>
+<section id="acl-reference">
 <title>Reference</title>
 
@@ -243,4 +243,10 @@
 ACLs.
 </para>
+<para>
+    Please see the <link linkend="process-management-acl">section on ACLs</link>
+in the <link linkend="process-management">ProcessManagement</link>
+documentation for a detailed descripton of how to use ACLs for process
+tickets.
+</para>
 
 <para>
@@ -257,12 +263,11 @@
             Action => ['AgentTicketPhone', 'AgentTicketEmail'],
         },
+
         # the logged in agent
         User => {
             UserLogin => ['some login'],
-            # ...
             Group_rw => [
                 'hotline',
             ],
-            # ...
             Role => [
                 'admin',
@@ -270,12 +275,11 @@
             # ...
         },
+
         # the logged in customer
         CustomerUser => {
             UserLogin => ['some login'],
-            # ...
             Group_rw => [
                 'hotline',
             ],
-            # ...
             Role => [
                 'admin',
@@ -284,8 +288,12 @@
         },
 
-        #
-        # ticket properties
-        #
+        # process properties
+        Process => {
+            ProcessEntityID        => ['P1'],   # the Process that the current ticket is part of
+            ActivityEntityID       => ['A1'],   # the current Activity of the ticket
+            ActivityDialogEntityID => ['AD1'],  # the current ActivityDialog that the Agent/Customer is using
+        },
 
+        # ticket properties
         Queue => {
             Name     => ['Raw'],
@@ -327,9 +335,7 @@
         Owner => {
             UserLogin => ['some login'],
-            # ...
             Group_rw => [
                 'some group',
             ],
-            # ...
             Role => [
                 'admin',
@@ -339,9 +345,7 @@
         Responsible => {
             UserLogin => ['some login'],
-            # ...
             Group_rw => [
                 'some group',
             ],
-            # ...
             Role => [
                 'admin',
@@ -395,4 +399,8 @@
         },
 
+        # Limit the number of possible ActivityDialogs the Agent/Customer
+        #   can use in a process ticket.
+        ActivityDialog => ['AD1', 'AD3'],
+
         # possible action options (white list)
         Action => {

Author: mg


Author: mg

Index: process-management.xml
===================================================================
RCS file: /home/cvs/doc-admin/de/content/customization/process-management.xml,v
retrieving revision 1.6
retrieving revision 1.7
diff -2 -u -d -r1.6 -r1.7
--- process-management.xml	18 Jan 2013 07:26:35 -0000	1.6
+++ process-management.xml	6 Feb 2013 14:43:33 -0000	1.7
@@ -2341,4 +2341,6 @@
     Priority
     PriorityID
+    Type
+    TypeID
                                 </screen>
                                 </para>
@@ -2791,5 +2793,6 @@
         Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketArticleCreate',
         Config => {
-            ArticleType      => 'note-internal',                                        # email-external|email-internal|phone|fax|...
+            ArticleType      => 'note-internal',                                        # note-external|phone|fax|sms|...
+                                                                                        #   excluding any email type
             SenderType       => 'agent',                                                # agent|system|customer
             ContentType      => 'text/plain; charset=ISO-8859-15',                      # or optional Charset & MimeType
@@ -2827,7 +2830,6 @@
                     <para>
                         'ArticleType' defines the type of the article to be created. Possible
-values: email-external, email-internal, email-notification-ext,
-email-notification-int, phone, fax, sms, webrequest, note-internal,
-note-external, note-report.
+values: phone, fax, sms, webrequest, note-internal, note-external and
+note-report.
                     </para>
                     <para>
@@ -3199,8 +3201,10 @@
         </section>
 
-        <section>
+        <section id="process-management-acl">
             <title>Access Control Lists (ACLs)</title>
             <para>
                 With the help of ACLs, you can limit selectable values in process tickets.
+Please also see the <link linkend="acl-reference">ACL reference</link> for a
+description of the full ticket ACL syntax.
             </para>
             <section>

Author: mg

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