Re: FreeText in TicketZoom

I see. I'm working on adding the functionality to the AgentTicketZoom to see
FreeText fields (pulldown menus) in order to be able to change them within
that view. I suppose this isn't their intended use, however, has anyone
attempted this before? As I'm using FreeText fields for categorization I
think it would be more effective to be able to do this in AgentTicketZoom.

On Thu, Jul 1, 2010 at 3:57 AM, Martin Edenhofer <[email protected]> wrote:

> Hi Lukasz,
>
> I think you misunderstood one thing different. In AgentTicketZoom you only
> "see" ticket free text fields if they are filled.
>
> With other word's you need to use a "ticket action" to change ticket
> attributes (to change ticket free text fields, you need to enable this via
> SysConfig for each screen separately). In AgentTicketZoom you only can view
> them.
>
> Anything more? :)
>
> -Martin
>
> On 28.06.2010, at 20:36, Lukasz Hadyna wrote:
>
>
> I’m having some problems with displaying the FreeText fields within
> TicketZoom.
>
> I’ve enabled them using Sysconfig in Ticket -> Core::TicketFreeText by
> checking the appropriate boxes (enabled TicketFreeKey1, TicketFreeText1,
> TicketFreeText1::DefaultSelection) and then edited AgentTicketZoom.dtl
> removing the # which comments out lines 397 to 409
> (<dtl:block:TicketFreeText1>).
>
> Is there any further steps that are required to show the TicketFreeText
> dropdown menu on the TicketZoom View? I’ve noticed that some view’s require
> ACL to be set up in order to activate the TicketFreeText within them for
> example  Ticket::Frontend::AgentTicketOwner###TicketFreeText. Is there
> something similar for Frontend::Agent::Ticket::ViewZoom ?
>
> I’m aware of ViewFreeText, however I really wanted to be able to see
> FreeText from within the TicketZoom View.
>
> Thanks a lot,
>
> Lukasz
>
>
>
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