Fwd: Translation of free text fields proposal

I posted this to an internal mailing list as well, and now the message on
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--
Mike

On Thu, Feb 3, 2011 at 12:20 PM, Michiel Beijen <[email protected]>wrote:

>  Since we have a new dev branch, I'd like to start this discussion.
> As you might know, free text fields in OTRS can't be translated currently.
> This is true for the labels and for the values.
> In some scenarios, for instance if you have a yes/no dropdown  field, you
> would obviously want to translate the contents of the field. In other
> scenarios, for instance if you have an external ticket number reference, you
> don't want to translate the field.
> There can also be scenarios where you have a dropdown field, but don't want
> to be able to translate the contents, for instance if you have a department
> or a company name in there.
>
> Then you also have the option where you have a selection field for the
> freetext KEY itself; I aways find this very confusing looking; and there's
> also the possibility that the user can enter the key; which I find even more
> confusing. See below for a screenshot of a required free text field with
> free user input, and a selection key field.
>
>
>
> Apart from all of the strange fields; I'd like to propose the following:
> * Free TIME field keys should always be translated. (or is there a use case
> for NOT doing this?
> * Free TEXT keys and values should all have sysconfig switches for
> translation, default to 'Yes', to specify wether or not the key and value
> should be translated.
>
> If we implement it like this (in OTRS 3.1) would this actually break any
> setups? Did I miss any possible scenarios?
>
> Regards,
>
> Mike
>
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