Re: Attachment problem after upgrade

Hi,

I just realized I didn't answer.

On Tue, Feb 15, 2011 at 01:14:55PM +0100, Martin Edenhofer wrote:
> >> So the new URL (https://[ServerURL]/otrs/index.pl/file-2?Action...)
> >> will execute index.pl
> > Erm, interesting...   Our web server won't execute "index.pl" upon a
> > request for "index.pl/something".  Hm.
> What web server do you use? Can you add the config?

We're running lighty.  The problem, however, was not with the web
server itself, but with an additional CGI script that we had installed
between the server and OTRS for authorization purposes.
(We're doing authentication based on X.509 certificates, and we wanted
some additional layer of authorization in front of OTRS.  So our
solution was to do some address rewriting and redirect all requests
through a simple script that did the authorization and forwarded all
authorized requests to OTRS.  It turns out that the script assumed
that arguments are passed only after the "?" in the URL, which is
clearly wrong.  We fixed that, and everything works fine now.)

Thanks for pointing me in the right direction! :)

Cheers,
Toby.
-- 
Smith & Wesson---The original point-and-click interface!

----

Karlsruhe Institute of Technology (KIT)
KIT-CERT

Tobias Dussa
CERT Manager, CA Manager

Zirkel 2
Building 20.21
76131 Karlsruhe, Germany

!!! New phone number
Phone: +49 721 608-42479
!!! New fax number
Fax: +49 721 608-9-42479
Email: [email protected]
Web: http://www.kit.edu/

KIT – University of the State of Baden-Wuerttemberg and
National Laboratory of the Helmholtz Association

_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.10 (GNU/Linux)

iEYEARECAAYFAk1esRQACgkQNOf3KiNmNq5LXgCfbCplRKOTUi440UVDR6C8ENMn
9pMAnReYRq6IQHH21dwTqThOcsw4tXq2
=BKve
-----END PGP SIGNATURE-----