Re: Event linking a ticket to a CI
Wagner <[email protected]>
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <CAO0inon0Z_FAcraukSB+0dBr77hzNOfvTEyo1YccYD7xKGCG=A@mail.gmail.com> |
Any ideas on how to get this info from the LinkObject? Thanks 2011/12/5 Wagner <[email protected]> > Hello, > > I need to be sure that the source object is a Ticket and the target object > is a ITSMConfigItem > > how can I do that using the LinkObject? > > thanks > > > 2011/12/2 Wagner <[email protected]> > >> Yes, I changed some things here, and got it right >> >> thanks for your reply >> >> I'm just trying to change the incidate state from the CI but I'm not >> going anywhere =/ >> >> >> 2011/12/2 Michiel Beijen <[email protected]> >> >>> Hi Wagner, >>> >>> >>> On Thu, 1 Dec 2011 14:11:44 -0200, Wagner wrote: >>> >>> I think the event is wrong, cause the LinkAdd event is being called when >>>> I link a ticket to another ticket, but when I link a ticket to a CI it's >>>> not being called >>>> >>>> is there a way to find out which event should I use? >>>> >>> >>> I tested by logging out of Kernel::System::EventHandler every time it is >>> called, and I found the LinkAdd event is executed when you link a ticket to >>> a CI. It really is the correct event. >>> >>> [Fri Dec 2 14:31:07 2011][Notice][Kernel::System::**EventHandler::EventHandler] >>> Running for LinkAdd >>> >>> >>> -- >>> Mike >>> ______________________________**_________________ >>> OTRS mailing list: dev - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/**pipermail/dev<http://lists.otrs.org/pipermail/dev> >>> To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/dev<http://lists.otrs.org/cgi-bin/listinfo/dev> >>> >> >> > _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev