Re: How to find the link btw ticket and dynamic_field value ?
Juan Manuel Clavero Almirón <[email protected]>
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <4E6C4135180B424CBFC6C6DE9456154A0CB6CC52@SCPDPSEXMB01P.ssib.local> |
Hi Stefano, I think the info you are looking for is in the dynamic_field_value table. The object_id field may be an article or a ticket, depending on the dynamic_field pointed in the dynamic_id field Hope it helps Kind regards, Juan Clavero Almirón ---------------------------------------------------------------------- | Date: Fri, 25 May 2012 15:07:29 +0200 | From: Stefano Boccanera <[email protected]> | Subject: [dev] : How to find the link btw ticket and dynamic_field | value ? | To: developer list OTRS <[email protected]> | Message-ID: | <CAHMQiK5nQcN10_8+vkH=jNqp_E0k1q849fLcAJS3o4cUnj3z+g@mail.gmail.com> | Content-Type: text/plain; charset="utf-8" | | Hi | I migrated from otrs 3.0.9 to 3.1.5. | All sounds fine, after I migrated the DB (postgres 8.4), but I didn't find how the ticket are linked to the dynamic fields created. | | This information are vital for me, because I have many automated reports using specific sql select. | | So before to migrate the production installation I have to modify any select to output the right informations. | | I just saw to the OTRSDatabaseDiagram.png, but no link relation is depicted btw ticket and dynamic_field or dynamic_field_value tables. | | I suspect, after a very brief cross analysis, that object_id column into dynamic_field_value table contains the ticket id reference, but an extensive check is a very time consuming job. | | So anyone can help me on this information? | | best regards | | -- | * | Stefano Boccanera* | _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev