mapping a business process in OTRS

Hi all,

I'm currently checking Google and OTRS docs to find out how a(ny) business process can be 
mapped into OTRS? It's not an IT process btw.

'First do this, then do that' - can that only be reached by defining different statuses in 
OTRS? Can a status be dependant on another?

Thanks for any suggestions, contacts, links or whatsoever,

Henning





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