Deduping Functionality in OTRS

Hi All,

We use OTRS and nagios combination in our company. Nagios creates tickets
whenever there is an alert. If the issue persists for a longer time, Nagios
does a couple of checks after a specific period of time and it creates
another ticket. My concern here is, a lot of duplicate tickets(similiar)
tickets are getting created and this is happening for multiple issues
resulting in huge volume of tickets, further increasing the operational
load of closing them manually. I would like to know if there is a way to
dedupe/update the first ticket itself after doing a recheck (or) is there a
way to check if a ticket already exists, if yes udate the same else create
a new ticket.

Thanking you in Advance.

Sharan

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