Re: [dev] postmaster pre-filter: search in tickets
Michiel Beijen <[email protected]>
| Newsgroups | gmane.comp.otrs.user,gmane.comp.otrs.devel |
|---|---|
| Message-ID | <CABD0r10fvso-TtPDmBb4U8+aEk6zSNecpERxmN0CUYyxNmsYOA@mail.gmail.com> |
Hi Peter, On Thu, Oct 25, 2012 at 3:47 PM, Peter Tester <[email protected]> wrote: > I wrote an postmaster pre-filter that searches in the tickets for an > existing external ID, if it's existing a new article to this ticket is > added. Otherwise a new ticket is added. > My problem is that I have to define the Agent ID (UserID) in the > Ticketsearch function in the pre-filter. > How can I handle searches in all tickets and not only supportef by the > selected agent? > This is nice. I think you know we have a Feature Add-On available that does exactly the same? http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-external-ticket-number-recognition/ If you want to use the TicketSearch function for system stuff, such as Postmaster filters, use UserID 1, which is hard-coded in the system to see all tickets. You'd see this in use throughout the complete code base. -- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs