Re: order by and sort by ticket search generic interface

Hi Flavio,

I copy - paste your SOAP request into soapUI for testing and it works correctly, could you try to check the error log from OTRS or APACHE to see if there is something related to this issue?

((enjoy))

Carlos Rodríguez




On Oct 25, 2012, at 2:37 PM, Flavio Mattos <[email protected]> wrote:

> Hi guys!
> 
> I would like to know how to use sort by and order by with generic interface.
> I' m using otrs 3.1.10
> 
> this is my request
> <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns="http://www.otrs.org/TicketConnector/actions">
>         <SOAP-ENV:Header/>
>                  <SOAP-ENV:Body>
>                       <TicketSearch>
>                             <UserLogin>root@localhost</UserLogin>
>                             <Password>root</Password>
>                             <SortBy>State</SortBy>
>                       </TicketSearch>
>                  </SOAP-ENV:Body>
> </SOAP-ENV:Envelope>
> 
> But my response does not bring nothing. If I remove Sort by it works. What am I missing?
> 
> 
> Thanks!
> 
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