HTML format in Notifcation Event

Rocco Tocci <[email protected]>
Newsgroups gmane.comp.otrs.devel
Message-ID <[email protected]> 

Hi Guys, I need help.
A customer wants to receive at the close of the ticket an email in HTML 
format  (to express satisfaction about the service provided) activating 
some link with the emoticons.
We can put this kind of formatting in the text of the automatic 
notifications?

Many thanks
Rocco

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