Re: TicketSearch(CustomerID) ignored

Hi,

Can you explain what you actually think is wrong, and what you are trying
to achieve?

I don't really understand the issue and as far as I'm concerned the Company
Tickets functionality in the Customer interface works just fine.

--
Mike


On Mon, Nov 26, 2012 at 5:20 PM, Vadim S. Goncharov <[email protected]>wrote:

> Hi,
>
> I've found that Kernel/Modules/**CustomerTicketOverview.pm still calls:
>
> CompanyTickets => {
>     All => {
>         Name   => 'All',
>         Prio   => 1000,
>         Search => {
>             CustomerID =>
>                 [ $Self->{CustomerUserObject}->**CustomerIDs( User =>
> $Self->{UserLogin} ) ],
>             OrderBy        => $Self->{OrderBy},
>             SortBy         => $Self->{SortBy},
>             CustomerUserID => $Self->{UserID},
>
> but TicketSearch() routine has stopped to process 'CustomerID' in rev.
> 1.197, it is completely ignored for years ago.
>
> What I was actually trying to do when found this - I was trying to make
> work "My Company Tickets" feature. The intuitive way of setting "company"
> field to group borrowed from LDAP group:
>
> [ 'UserCustomerID', 'CustomerID', 'mail',            1, 1, 'var', '', 0 ],
> [ 'UserCustomerIDs', 'CustomerIDs', 'ou',            1, 1, 'var', '', 0 ],
>
> didn't work...
>
> --
> Vadim Goncharov     <[email protected]>           RU-Center
> NET Department                            http://www.nic.ru
> NET-SYS Group             phone:+7(495)737-7646  (ext.4019)
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