Re: TicketSearch(CustomerID) ignored

On 27.11.2012 13:46, Martin Gruner wrote:

Sorry, I've missed the actual code during too many 'cvs annotate -r...' 
requests, all mixed in my head. Yes, it's processed.

But, what should I do to achieve 'Company Tickets' working from LDAP groups? 
We have agents in MySQL DB and all customers are in LDAP. I've saw a part of 
all users, about 200 of them, in 'group_customer_user' in DB, all added at 
the very same moment of time (by somebody before me seeral months ago).

The manual isn't clear here, what can I do with these groups for my goal ? 
I've see that CustomerTicketOverview.pm passes *both* CustomerID and 
CustomerUserID, and TicketSearch(), on CustomerUserID, calls 
GroupMemberList(). So, I thought, user can see at least something in his 
'company tickets'.

But I've asked a user, and user said there were always 0 tickets in that 
interface. Where am I wrong?..

> I cannot confirm this. TicketSearch() correctly processes CustomerID, I
> even added a unit test to verify this - if an invalid CustomerID is
> sent, the ticket is not found. You can see this if you print the
> generated SQL string.
>
> Regards, mg
>
> Am 26.11.12 17:20, schrieb Vadim S. Goncharov:
>> Hi,
>>
>> I've found that Kernel/Modules/CustomerTicketOverview.pm still calls:
>>
>> CompanyTickets =>  {
>> All =>  {
>> Name =>  'All',
>> Prio =>  1000,
>> Search =>  {
>> CustomerID =>
>> [ $Self->{CustomerUserObject}->CustomerIDs( User =>  $Self->{UserLogin}
>> ) ],
>> OrderBy =>  $Self->{OrderBy},
>> SortBy =>  $Self->{SortBy},
>> CustomerUserID =>  $Self->{UserID},
>>
>> but TicketSearch() routine has stopped to process 'CustomerID' in rev.
>> 1.197, it is completely ignored for years ago.
>>
>> What I was actually trying to do when found this - I was trying to
>> make work "My Company Tickets" feature. The intuitive way of setting
>> "company" field to group borrowed from LDAP group:
>>
>> [ 'UserCustomerID', 'CustomerID', 'mail', 1, 1, 'var', '', 0 ],
>> [ 'UserCustomerIDs', 'CustomerIDs', 'ou', 1, 1, 'var', '', 0 ],
>>
>> didn't work...


-- 
Vadim Goncharov     <[email protected]>           RU-Center
NET Department                            http://www.nic.ru
NET-SYS Group             phone:+7(495)737-7646  (ext.4019)
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