Re: lock ticket via generic interface
Michiel Beijen <[email protected]>
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <CABD0r11dMt40ZHSon4DJFyjUzy_At_dUZe-WKMDHEXVYi7Omww@mail.gmail.com> |
You should also be able to use LockID '2'; I always prefer to use the named values because it is more explicit. It makes you to not have to check 'what was LockID 2 again' if you revisit the code after a while. -- Mike mysql> select id, name from ticket_lock_type order by 1; +----+----------+ | id | name | +----+----------+ | 1 | unlock | | 2 | lock | | 3 | tmp_lock | +----+----------+ Op 2 dec. 2012 22:05 schreef "Flavio Mattos" <[email protected]> het volgende: > Hi Michiel! Thanks.. but actually I am using LockID! > > thanks again! > > > On Sun, Dec 2, 2012 at 12:35 PM, Michiel Beijen <[email protected]>wrote: > >> Hi Flavio: >> >> You should use the TicketUpdate operation; the structure looks a bit like >> this: >> >> <UserLogin>user</UserLogin> >> <Password>pass</Password> >> <TicketNumber>20121130123456</TicketNumber> >> <Ticket> >> <Lock>lock</Lock> >> </Ticket> >> >> Michiel Beijen >> Senior Consultant >> >> OTRS BV >> Schipholweg 103 >> 2316 XC Leiden >> The Netherlands >> >> T: +31 71 8200 255 >> F: +31 71 8200 254 >> I: http://www.otrs.com >> >> It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature >> Add-Ons for free and get direct support from the creators of OTRS – >> Become a Subscription customer now ! - http://j.mp/OBoPuj >> >> On Fri, Nov 30, 2012 at 9:58 PM, Flavio Mattos <[email protected]>wrote: >> >>> Hi guys! >>> >>> is it possible to lock a ticket using generic interface? If it is how do >>> I do it? >>> >>> >>> Thanks >>> >>> _______________________________________________ >>> OTRS mailing list: dev - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/dev >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >>> >> >> >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev