Re: Rpc Error

Hi Rocco,

The problem is the soap module on your environment is faulty. Since 3.1.x
we ship the version in Kernel/cpan-lib and of course we ship a version that
works.

Please check a blog post I wrote about this:
http://blog.otrs.org/2011/10/15/fixing-the-soap-interface-for-otrs/ - it
has a link to a .opm version of a working SOAP::Lite module, you can
install it on your OTRS system to fix the issue.

Michiel Beijen
Senior Consultant

OTRS BV
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The Netherlands

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Michiel Beijen
Senior Consultant

OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands

T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com

It's raining ... OTRS Feature Add-Ons:  Choose up to 10 OTRS Feature
Add-Ons for free and get direct support from the creators of OTRS  –
Become a Subscription customer now ! - http://j.mp/OBoPuj


On Wed, Jan 9, 2013 at 1:27 PM, Rocco Tocci <[email protected]> wrote:

>  Hi guys I need your help:
>
> I'm trying to create the ticket by RPC on a Win 2003 server with OTRS
> 3.0.10.
> The client PC (Win XP) has installed the same version of OTRS (3.0.10).
> I bring you the test script (just create the TicketNumer)
> *
> #!/usr/bin/perl
> use SOAP::Lite;
>
> my $User = 'some_user';
> my $Pw   = 'some_pass';
>
> my $otrs = new SOAP::Lite(proxy => 'http://10.80.250.25/otrs/rpc.pl', uri
> => 'http://10.80.250.25/Core');
>
> #SOAP message
> my $som;
>
> # create a new ticket number
> $som = $otrs->Dispatch($User, $Pw, 'TicketObject','TicketCreateNumber');
> die $som->fault->{faultstring} if $som->fault;
> my $TicketNumber = $som->result;
> print "RPC: New Ticketnumer created: ".$TicketNumber."\n";*
>
> Case 1)
> when I run the script from Win XP to Win 2003 OTRS 3.0.10 I get the
> following error.
> *Application failed during request deserialization: no element found at
> line 1, column 0, byte -1
> at C:/Program Files/OTRS/StrawberryPerl/perl/vendor/lib/XML/Parser.pm line
> 187*
>
> In the log of OTRS is not drawn anything even if I provide an incorrect
> password, so I think that does not come to invoke the module rpc.pl on
> the server.
>
> Case 2)
> When I run the script from Win XP to Win 2003 with an OTRS 3.1.9
> *everything works OK*
>
> I probed the installation of perl modules SOAP and all ok
> I examined the link
> http://lists.otrs.org/pipermail/otrs/2009-November/029314.html about the
> same problem but is not solved.
> Obviously I can not update the server to 3.1.9 because the server is in
> production and migration is planned soon.
> I'm sure there 's something that escapes me and I can not understand.
>
> Can anyone help me?
> thanks
>
>
>
> --
> Rocco Tocci
> Application Architect
> Strada Prov. 1 BariModugno n. 4
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