Re: Create a Ticket from Asset
Michiel Beijen <[email protected]>
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <CABD0r10k=mG8iocA88cMiFh9FbAtyH0duO=k7TpQkS4-gZpU+Q@mail.gmail.com> |
Hi Rocco, You might want to take a look at this Feature Add-On. It does actually multiple different things, one is the possibility to restrict the CI's visible via AgentTicketPhone. http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-customer-ci-assignment/ -- Mike On Mon, Feb 11, 2013 at 12:25 PM, Rocco Tocci <[email protected]> wrote: > Hi guys, do you know if there are some ad hoc developments that allow you to > create a ticket from a previously identified asset in the CMDB. > Let me explain: > 1. I do a search of the CMDB (es. by serial number) and this asset is > associated with a customer. > 2 I would like to go into the phone ticket creation form having already > filled the client and the link with the asset. > > thanks > Rocco > > -- > Rocco Tocci > Application Architect > Strada Prov. 1 BariModugno n. 4 > 70123 Bari Italy > Tel. +39 0803855483 > > TBS IT – Telematic & Biomedical Services Srl a socio unico > Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste > Tel. 040 - 92291 > Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno > Tel. 0742- 32661 > C.F., P.IVA e Registro Imprese (TS) : 01165260322 > Cap.Soc. € 8.000.000,00 i.v. > una società di TBS Group SpA > Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi > informiamo che questo messaggio è riservato esclusivamente al destinatario. > Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo > immediatamente e a darcene comunicazione. Grazie. > According to the Italian and international laws in force, we inform you that > this message is reserved only for the addressee. If you are not the > addressee, please delete it immediately and notify us. Thank you. > P Per favore, pensa all'ambiente prima di stampare questo messaggio. > Please, consider the environment before printing this e-mail. > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev