Re: How to Delete Customer?

Henning Heil <[email protected]>
Newsgroups gmane.comp.otrs.devel
Message-ID <[email protected]>
Hi all,

David Boyes schrieb am 21.02.2013 16:45:
>
> As of now we only have an option to make customer invalid by setting Valid=0.
>
> Do we have any option to permanently delete the customer?

David is right, there is no need and no good reason to risk the integrity of the database 
by simply deleting the records.

If you need to comply with a data privacy act, why not simply blank the fields with 
personal data but leave the record itself in place?

Have you tried something like

UPDATE `customer_user` SET `last_name`=`` WHERE `valid`=0;

? (SQL untested; you have to add the other fields) (please do a backup before playing with 
the database)

If you blank or NULL the respective fields there would be no personal data left and legal 
aspects would be o.k.

Greets,

Henning




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