Re: How to Delete Customer?

Ok, I thought they were 2 different steps, not 2 different options

2013/2/22 Zeiler, Martin <[email protected]>

>  Hi Rafa,****
>
> ** **
>
> this point is one of two options I’m thinking about.****
>
> ** **
>
> Best regards****
>
> ** **
>
> Martin****
>
> ** **
>
> *Von:* [email protected] [mailto:[email protected]] *Im Auftrag von
> *Rafa Quiñonero Figuerola
> *Gesendet:* Freitag, 22. Februar 2013 10:24
>
> *An:* Development community of OTRS
> *Betreff:* Re: [dev] How to Delete Customer?****
>
>  ** **
>
> Hi Martin, I don't understand the second step:****
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> ** **
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> 2.       Look for all tickets of invalid customers and set a dummy user.**
> **
>
> ** **
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> Why do you need to set a dummy user to that tickets if they are already
> deleted? ****
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>
> Thanks a lot****
>
> ** **
>
> Rafa****
>
> 2013/2/22 Zeiler, Martin <[email protected]>****
>
> Hello,****
>
>  ****
>
> because of the data privacy act we have to delete customers after they
> left university.****
>
> We want to go live with otrs soon. I think there are two options to delete
> customers:****
>
>  ****
>
> 1.       Look for all tickets of invalid customers and delete them. Then
> delete customers in database.****
>
> 2.       Look for all tickets of invalid customers and set a dummy user. *
> ***
>
> In both options you have to take care of other otrs modules, e.g. linked
> CI’s.****
>
>  ****
>
> Best regards****
>
>  ****
>
> Martin Zeiler****
>
>  ****
>
> *Von:* [email protected] [mailto:[email protected]] *Im Auftrag von
> *David Boyes
> *Gesendet:* Donnerstag, 21. Februar 2013 16:45
> *An:* Development community of OTRS****
>
>
> *Betreff:* Re: [dev] How to Delete Customer?****
>
>  ****
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> ** **
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> As of now we only have an option to make customer invalid by setting
> Valid=0.
>
> Do we have any option to permanently delete the customer?
> If yes, then is are similar way for Services also?****
>
> This is not a good idea. What happens when you go back to an old ticket,
> and OTRS no longer has the customer data to populate the display? Bad
> Things. ****
>
> Removing these data points breaks referential integrity in the database,
> which is important for proper operation. ****
>
>
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>
> ****
>
> ** **
>
> --
> Rafa Quiñonero Figuerola
> Tlf: 0151-61436385
> [email protected] ****
>
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-- 
Rafa Quiñonero Figuerola
Tlf: 0151-61436385
[email protected]

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