Get Sla by it's ID on AgentTicketZoom

Pedro Teles Pereira <[email protected]>
Newsgroups gmane.comp.otrs.devel
Message-ID <81B1DDBBD5E5D148915DBDF77378184D1068C86531@SRV109675.novabase.intra>
Hello all.

After consulting the SLA and Ticket API ... i still can't manage to get the SLA info i need. Here is my scenario:

I'm building a solution % reached that can be shown in AgentTicketZoom.
If a given SLA has 300 minutes of SolutionTime and 1hour has passed ... 20% has now been reached.

My issue is to get the SolutionTime (attribute from the SLA). I can't create an SLAObject or address the right one. If I do :

my sla_id = $Ticket{SLAID} # I get the given sla id

Now I want something like:

$SLAGet->{SolutionTime} where this sla matches this sla_id so I can do the ratio %.

Thanks in advance
I'm Running 3.1
Pedro

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