Re: Full name of agents

Hi,

This is an interesting issue. I had a similar problem. In The Netherlands
people have a middle name sometimes:

First name: Louis
Middle name: van
Last name: Gaal

The middle name belongs to the last name, you would say "Mr Van Gaal" but
some systems store the middle name in a separate field. This is even
required for governmental systems. In that case you can get trouble mapping
the names to OTRS.

It would be the best I think to use the full name function you mentioned,
where you can map all fields you want, to create a Full Name field and
include it so you can use it in all the places we now have ”UserFirstname
UserLastname”. What do you think?

Mike
Op 5 apr. 2013 13:13 schreef "Juan Manuel Clavero Almirón" <
[email protected]> het volgende:

> Hi all,
>
> In several countries in the world (among them, Spain), people have a first
> name (simple or compound) and _two_ family names (one for each parent)...
> there are all sort of variations according to family tradition and
> nobility, and lately due to different forms of family.
>
> Now I've been asked to customize OTRS agents to the spanish way: ldap
> stores the information and I can retrieve and store it: firstname and
> lastname in it usual place (DB->users) and second lastname and any
> variation as user preference (DB->user_preferences).
>
> My problem is how to show it: UserObject->Username is easy to modify, but
> is almost never used... and there are too many different places where it's
> shown using $QData{"UserFirstname"} $QData{"UserLastname"}
>
> Anybody has done something similar?
>
> Kind regards,
> Juan Clavero
>
> OTRS 3.1 on CentOSLinux [Apache and MySQL ]
> connected to an Active Directory for Agents and Customers.
>
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