How to show only one ticket state
Guillermo Alberto Rosas Pereira <[email protected]> Mon, 26 Aug 2013 17:11:54 -0500
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <9BA1F7F3AF91FB408D88E43C5B266545145D93BEF2@stkmty404> |
I have several ticket STATES, which for type OPEN are: * Open successful * Open * Open by X * Open by Y How can I configure the Next Ticket State field on "Agent Ticket Phone" to show ONLY one of those states and not the whole OPEN category. From Sysconfig, I can only configure the Next Ticket State to show or hide a whole category: Ex: hide ALL states configured as type OPEN or show ALL states configured as type CLOSED, etc. I need to show only the state OPEN SUCCESFUL, but not the rest of the states configured as type OPEN. I will appreciate your help . _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev