How to show only one ticket state

Guillermo Alberto Rosas Pereira <[email protected]> Mon, 26 Aug 2013 17:11:54 -0500
Newsgroups gmane.comp.otrs.devel
Message-ID <9BA1F7F3AF91FB408D88E43C5B266545145D93BEF2@stkmty404>
I have several ticket STATES, which for type OPEN are:

*         Open successful

*         Open

*         Open by X

*         Open by Y


How can I configure the Next Ticket State field on "Agent Ticket Phone" to show ONLY one of those states and not the whole OPEN category. From Sysconfig, I can only configure the Next Ticket State to show or hide a whole category: Ex: hide ALL states configured as type OPEN  or show ALL states configured as type CLOSED, etc.

I need to show only the state OPEN SUCCESFUL, but not the rest of the states configured as type  OPEN.

I will appreciate your help .

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