Re: Antwort: How to assign Process to Ticket

As far as I have tried it: Whenever you want.

[email protected] schrieb: -----

An: Development community of OTRS <[email protected]>
Von: Dan Stover
Gesendet von: [email protected]
Datum: 17.12.2013 18:07
Betreff: Re: [dev] Antwort: How to assign Process to Ticket

Thanks, Kai, for your response. Can this be done after the ticket is created?


From: [email protected] [mailto:[email protected] ] On Behalf Of Kai Uwe Klein

Sent: Tuesday, December 17, 2013 10:36 AM
To: Development community of OTRS
Cc: dev
Subject: [dev] Antwort: How to assign Process to Ticket


You can set the DynamicFields which are used by the PM-Module to set Process ID and Activity ID.


I've done this allready through a PostmasterFilter and it worked well.



Regards



Kai





Kai-Uwe Klein

Senior Consultant

maxence business consulting gmbh

phone
fax
cell
internet

+49-(0)-2133-2599-0
+49-(0)-2133-2599-29
+49-(0)-174-9628-911

[email protected]



----------

----------



----------

Am Weißen Stein 1

Stuerzelbergcenter
D - 41541 Dormagen

Sitz der Gesellschaft: Dormagen

Handelsregister: HRB 8966, Neuss
Geschäftsführer: Dipl.-Inf. Frank Hein
www.maxence.de





Am 27. März ist Mädchen-Zukunftstag. Mädchen, die sich für Informationstechnologie interessieren, können einen spannenden Tag in unserem Büro erleben.

www.girls-day.de



[email protected] schrieb: -----


An: [email protected]
Von: Dan Stover
Gesendet von: [email protected]

Datum: 17.12.2013 17:23
Betreff: [dev] How to assign Process to Ticket

I have developed some perl code that, within a Process Management process, automatically creates another ticket and links it to the first one. However, I am not able to figure out how to assign a process to the created/linked ticket. I would like to assign a certain process ID to that ticket so it can be controlled through Process Management. I tried the Process items in the API and they broke my program for some reason.

Any ideas would be appreciated.

Dan

OTRS 3.2.7
Ubuntu 12.04

_______________________________________________

OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev



_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev