Re: OTRS Ajax/JSON Issues

Hi Dan,

On 12/28/2013 04:44 PM, Dan Stover wrote:
> I am running OTRS 3.2.7 and have a beta system running at the same time.
> A while back, I ran into an issue on the live system where, when a user
> selects an item from a dynamic field drop down list, an Ajax
> communications error is generated. This does not happen on the beta
> system on the same virtual machine.

Could you please be more specific? What's that error message? If you do 
it in firefox with firebug enabled, what does the "Net" tab show? Are 
there any error messages in the log?

FWIW I could imagine that an incomplete user record in the database 
causes server-side errors, and that would explain why you don't see the 
same error in beta (which hopefully uses a different database).

> It appears to be related to the following call in AgentTicketProcess.pm
> but is endemic through the entire live system (only with drop down lists
> and multiselect boxes);
>
> my $JSON = $Self->{LayoutObject}->BuildSelectionJSON( [@JSONCollector] );
>
> Any advice would be appreciated. Thanks…Dan.

Cheers,
Moritz
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