Re: OTRS installation problem with mod_perl
Martin Gruner <[email protected]> Tue, 29 Apr 2014 09:31:26 +0200
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <[email protected]> |
Hi Robert,
this sounds pretty much like an environment issue. Please have a look at
http://bugs.otrs.org/show_bug.cgi?id=8533 and the commits referenced
there. Maybe this helps to debug the issue further.
Regards, mg
Am 24.04.14 16:13, schrieb Robert Bunker:
> Any advice would be appreciated, thank you.
>
> Context:
> OTRS 3.3.6 installation from source: https://otrs.github.io/doc/manual/admin/3.3/en/html/manual-installation-of-otrs.html
> Installing on an AWS server: Amazon Linux AMI (PV) 2014.03.1 - ami-fb8e9292 (64-bit)
>
> Problem: "Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl" is failing when executing in /etc/httpd/conf.d/otrs.conf
>
> Please note the line numbers referenced for some of the files may be off due to some debugging code I had added.
>
> From: /var/log/httpd/error_log
> [Thu Apr 24 13:50:45.854980 2014] [perl:error] [pid 2602] Cannot find current script '/opt/' at /usr/share/perl5/FindBin.pm line 181.
> BEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 181.
> Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 29.
> BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 29.
> Compilation failed in require at (eval 7) line 2.
> ...propagated at /usr/share/perl5/base.pm line 84.
> BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 99.
> Compilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 69.
> BEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 69.
> Compilation failed in require at (eval 2) line 1.
> [Thu Apr 24 13:50:45.855024 2014] [perl:error] [pid 2602] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server ip-XX-XXX-XX-XXX.ec2.internal:0, exiting...
>
> From: stacktrace code inserted into /usr/share/perl5/FindBin.pm
> Trace begun at /usr/share/perl5/FindBin.pm line 113
> FindBin::init at /usr/share/perl5/FindBin.pm line 181
> FindBin::BEGIN at /usr/share/perl5/FindBin.pm line 181
> eval {...} at /usr/share/perl5/FindBin.pm line 181
> require FindBin.pm at /opt/otrs/Kernel/Config/Defaults.pm line 29
> Kernel::Config::Defaults::BEGIN at /usr/share/perl5/FindBin.pm line 181
> eval {...} at /usr/share/perl5/FindBin.pm line 181
> require Kernel/Config/Defaults.pm at (eval 7) line 2
> eval 'require Kernel::Config::Defaults
> ;' at /usr/share/perl5/base.pm line 81
> base::import('base', 'Kernel::Config::Defaults') called at /opt/otrs/Kernel/Config.pm line 99
> Kernel::Config::BEGIN at /usr/share/perl5/FindBin.pm line 181
> eval {...} at /usr/share/perl5/FindBin.pm line 181
> require Kernel/Config.pm at /opt/otrs/scripts/apache2-perl-startup.pl line 69
> main::BEGIN at /usr/share/perl5/FindBin.pm line 181
> eval {...} at /usr/share/perl5/FindBin.pm line 181
> require /opt/otrs/scripts/apache2-perl-startup.pl at (eval 2) line 1
> eval 'require q^@/opt/otrs/scripts/apache2-perl-startup.pl^@
> ;' at /usr/share/perl5/FindBin.pm line 181
>
> From: some debugging code inserted into /usr/share/perl5/FindBin.pm
> START INIT /usr/share/perl5/FindBin.pm
> Thu Apr 24 13:53:41 UTC 2014
> me - FindBin::init
> parent - FindBin::BEGIN
> script - /opt/
>
> I can start up httpd and actually run OTRS if I disable mod_perl usage by altering the "<IfModule perl_module>" line in /etc/httpd/conf.d/otrs.conf to look for a module that does not exist. Version logged when starting: [Thu Apr 24 13:45:41.531835 2014] [mpm_prefork:notice] [pid 2530] AH00163: Apache/2.4.9 (Amazon) mod_perl/2.0.7 Perl/v5.16.3 configured -- resuming normal operations
>
> That was actually my initial install and I did not notice mod_perl wasn't being used until after installing and noticing the CGI accelerator was not active in the '/otrs/index.pl?Action=AdminServiceCenter' page. What I had to do was reference the module correctly in the otrs.conf: "<IfModule perl_module>". Once I did that I run into the problem I am describing now.
>
> All instructions were adhered to and all prerequisites pass such as:
> /opt/otrs/bin/otrs.CheckModules.pl
> perl -cw /opt/otrs/bin/cgi-bin/index.pl
> perl -cw /opt/otrs/bin/cgi-bin/customer.pl
> perl -cw /opt/otrs/bin/otrs.PostMaster.pl
>
> Does anyone have any advice or thoughts?
>
> Here are the perl and httpd version info:
> /////////////////////////////////////
> Summary of my perl5 (revision 5 version 16 subversion 3) configuration:
>
> Platform:
> osname=linux, osvers=2.6.18-164.el5az00, archname=x86_64-linux-thread-multi
> uname='linux gobi-build-31002.sea31.amazon.com 2.6.18-164.el5az00 #1 smp tue sep 15 14:19:07 edt 2009 x86_64 x86_64 x86_64 gnulinux '
> config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -Dccdlflags=-Wl,--enable-new-dtags -Dlddlflags=-shared -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -DDEBUGGING=-g -Dversion=5.16.3 -Dmyhostname=localhost -Dperladmin=root@localhost -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dprefix=/usr -Dvendorprefix=/usr -Dsiteprefix=/usr/local -Dsitelib=/usr/local/share/perl5 -Dsitearch=/usr/local/lib64/perl5 -Dprivlib=/usr/share/perl5 -Dvendorlib=/usr/share/perl5/vendor_perl -Darchlib=/usr/lib64/perl5 -Dvendorarch=/usr/lib64/perl5/vendor_perl -Darchname=x86_64-linux-thread-multi -Dlibpth=/usr/local/lib64 /lib64 /usr/lib64 -Duseshrplib -Dusethreads -Duseithreads -Dusedtrace=/usr/bin/dtrace -Duselargefiles -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl=n -Ubinco
mp
> at5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto -Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto -Ud_setprotoent_r_proto -Ud_endservent_r_proto -Ud_setservent_r_proto -Dscriptdir=/usr/bin -Dusesitecustomize'
> hint=recommended, useposix=true, d_sigaction=define
> useithreads=define, usemultiplicity=define
> useperlio=define, d_sfio=undef, uselargefiles=define, usesocks=undef
> use64bitint=define, use64bitall=define, uselongdouble=undef
> usemymalloc=n, bincompat5005=undef
> Compiler:
> cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -fstack-protector -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64',
> optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic',
> cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -fstack-protector -I/usr/local/include'
> ccversion='', gccversion='4.8.2 20131212 (Red Hat 4.8.2-7)', gccosandvers=''
> intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678
> d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16
> ivtype='long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
> alignbytes=8, prototype=define
> Linker and Libraries:
> ld='gcc', ldflags =' -fstack-protector'
> libpth=/usr/local/lib64 /lib64 /usr/lib64
> libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
> perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
> libc=, so=so, useshrplib=true, libperl=libperl.so
> gnulibc_version='2.17'
> Dynamic Linking:
> dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,--enable-new-dtags -Wl,-rpath,/usr/lib64/perl5/CORE'
> cccdlflags='-fPIC', lddlflags='-shared -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic '
>
>
> Characteristics of this binary (from libperl):
> Compile-time options: HAS_TIMES MULTIPLICITY PERLIO_LAYERS
> PERL_DONT_CREATE_GVSV PERL_IMPLICIT_CONTEXT
> PERL_MALLOC_WRAP PERL_PRESERVE_IVUV USE_64_BIT_ALL
> USE_64_BIT_INT USE_ITHREADS USE_LARGE_FILES
> USE_LOCALE USE_LOCALE_COLLATE USE_LOCALE_CTYPE
> USE_LOCALE_NUMERIC USE_PERLIO USE_PERL_ATOF
> USE_REENTRANT_API USE_SITECUSTOMIZE
> Locally applied patches:
> Fedora Patch1: Removes date check, Fedora/RHEL specific
> Fedora Patch3: support for libdir64
> Fedora Patch4: use libresolv instead of libbind
> Fedora Patch5: USE_MM_LD_RUN_PATH
> Fedora Patch6: Skip hostname tests, due to builders not being network capable
> Fedora Patch7: Dont run one io test due to random builder failures
> Fedora Patch9: Fix find2perl to translate ? glob properly (RT#113054)
> Fedora Patch10: Fix broken atof (RT#109318)
> Fedora Patch13: Clear $@ before "do" I/O error (RT#113730)
> Fedora Patch14: Do not truncate syscall() return value to 32 bits (RT#113980)
> Fedora Patch15: Override the Pod::Simple::parse_file (CPANRT#77530)
> Fedora Patch16: Do not leak with attribute on my variable (RT#114764)
> Fedora Patch17: Allow operator after numeric keyword argument (RT#105924)
> Fedora Patch18: Extend stack in File::Glob::glob, (RT#114984)
> Fedora Patch19: Do not crash when vivifying $|
> Fedora Patch20: Fix misparsing of maketext strings (CVE-2012-6329)
> Fedora Patch21: Add NAME headings to CPAN modules (CPANRT#73396)
> Fedora Patch22: Fix leaking tied hashes (RT#107000) [1]
> Fedora Patch23: Fix leaking tied hashes (RT#107000) [2]
> Fedora Patch24: Fix leaking tied hashes (RT#107000) [3]
> Fedora Patch25: Fix dead lock in PerlIO after fork from thread (RT#106212)
> Fedora Patch26: Make regexp safe in a signal handler (RT#114878)
> Fedora Patch27: Update h2ph(1) documentation (RT#117647)
> Fedora Patch28: Update pod2html(1) documentation (RT#117623)
> Built under linux
> Compiled at Apr 2 2014 18:13:49
> @INC:
> /usr/local/lib64/perl5
> /usr/local/share/perl5
> /usr/lib64/perl5/vendor_perl
> /usr/share/perl5/vendor_perl
> /usr/lib64/perl5
> /usr/share/perl5
> .
> /////////////////////////////////////
> Server version: Apache/2.4.9 (Amazon)
> Server built: Apr 1 2014 05:31:18
> Server's Module Magic Number: 20120211:31
> Server loaded: APR 1.5.0, APR-UTIL 1.4.1
> Compiled using: APR 1.5.0, APR-UTIL 1.4.1
> Architecture: 64-bit
> Server MPM: prefork
> threaded: no
> forked: yes (variable process count)
> Server compiled with....
> -D APR_HAS_SENDFILE
> -D APR_HAS_MMAP
> -D APR_HAVE_IPV6 (IPv4-mapped addresses enabled)
> -D APR_USE_SYSVSEM_SERIALIZE
> -D APR_USE_PTHREAD_SERIALIZE
> -D SINGLE_LISTEN_UNSERIALIZED_ACCEPT
> -D APR_HAS_OTHER_CHILD
> -D AP_HAVE_RELIABLE_PIPED_LOGS
> -D DYNAMIC_MODULE_LIMIT=256
> -D HTTPD_ROOT="/etc/httpd"
> -D SUEXEC_BIN="/usr/sbin/suexec"
> -D DEFAULT_PIDLOG="/var/run/httpd/httpd.pid"
> -D DEFAULT_SCOREBOARD="logs/apache_runtime_status"
> -D DEFAULT_ERRORLOG="logs/error_log"
> -D AP_TYPES_CONFIG_FILE="conf/mime.types"
> -D SERVER_CONFIG_FILE="conf/httpd.conf"
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>
--
Martin Gruner
Senior Developer R&D
OTRS AG
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