Re: manual file change result in package error

You can save your customized template as

Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl

All files (modules and templates) in Custom/Kernel/ have a higher
"precendence" than those in Kernel/

- Renée

On 02.07.2014 16:13, Jon Legarrea Oteiza wrote:
> Hi,
>
> I upgrade to OTRS 3.3.8 and configure with ITSM and
> made a manual change that I used to make to  Kernel/Output/HTML/Standard/AgentTicketPhone.dtl
>
> now gives me an error in the ITSMIncidentProblemManagement package.
>
> There is a possibility to disable checking for that file, or I am thinking maybe I can do a package with my changes that overwrite that file, can this hypothetical package solve my problems? Do it need ITSMIncidentProblemManagement package as dependence?
>
> Jon
>
>
>
>
>
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