Re: CMDB - authorization for Agents

Hi Rocco,

I'm not aware of any package that is available for free and adds the
capability to the customer interface to link ci's to tickets. This
functionality would be really useful though.
--
Michiel

On Fri, Aug 1, 2014 at 10:10 AM, Rocco Tocci <[email protected]> wrote:

>  Thanks Michiel, as usual your responses are quick and decisive.
> In some cases, the definition of new classes associated with an ad hoc
> group can solve my functional requirement.
> Michiel, I ask you if know a free package that allow ,in the customer
> interface ticket, to link the CIs associated with the customer?
> Something similar add-on CI-Assignment but free?
>
> Thanks
> Rocco
>
> Il 28/07/2014 21.32, Michiel Beijen ha scritto:
>
>  Hi Rocci, this is not a standard feature. More multi-tenancy in OTRS
> would be great though.
> The only current framework possibility you'd have is to restrict access
> based on CMDB classes.
> --
>  Michiel
>
>
> On Mon, Jul 28, 2014 at 2:10 PM, Rocco Tocci <[email protected]>
> wrote:
>
>> Good day to all,
>> Are you aware if there are any plugins or extensions, eventually also for
>> a fee, that allow to authorize the view of the CMDB for Agents?
>> In this particular case I need to profile the agents according to the
>> Configuration Item associated with a Customer Company.
>> For example, "Agent1" is enabled in RW only on CI associated with the
>> "CustomerCompany1" and not on the CIs associated with other CustomerCompany
>>
>> Thanks
>> Rocco Tocci
>>
>>
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>
>
>
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> --
> Rocco Tocci
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