Re: [OTRS] JavaScriptError: Cannot call method 'Init' of undefined

On 04/08/2015 07:57 AM, Ali Umair wrote:
> Hi,
>
> - Browser *(Client Browser firfox and chrome)*
> - OS *(Client browser linx and OTRS running  on Linux)*
> - OTRS Version *(3.0.6)*
> - What Host (Linux, Win) *Host is linux*
> - Webserver *(Apache)*
> - Is anything in the logs (apache / nginx error log) and OTRS Log that
> maybe related to you action
> - when does the error occur?
> *
> When i hit on Login page.... Too Old browser message displayed

Maybe the problem is actually what the error message says? Your browsers 
are too old?

You didn't include the browser versions.

Cheers,
Moritz

> and on
> alert bo javascript message displayed of "*TypeError: Cannot call method
> 'Init' of undefined*" in common JS file
>
> In error log:*
>
> [Sat Mar 28 23:44:11 2015] [error] [;] File does not exist:
> /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css,
> referer:
> https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936
> [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist:
> /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js,
> referer:
> https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936
> [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist:
> /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js,
> referer: https://support.innovative-pk.com/otrs/index.pl
>
>
> *In access log i get following msgs:*
>
> ; - - [29/Mar/2015:03:57:26 -0700] "GET /otrs/index.pl HTTP/1.1" 200
> 10732 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101
> Firefox/36.0"
> ;2 - - [29/Mar/2015:03:57:27 -0700] "GET /" 200 275 "-" "-"
> ; - - [29/Mar/2015:03:57:27 -0700] "GET
> /otrs-web/js/js-cache/ModuleJS_262e1655ed48a1645e7d6aaa7eab7cd8.js
> HTTP/1.1" 200 680 "https://support.innovative-pk.com/otrs/index.pl"
> "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
> ; - - [29/Mar/2015:03:57:27 -0700] "GET
> /otrs-web/js/js-cache/CommonJS_bb6e60a0b78bf3e1bd894440b20a34a8.js
> HTTP/1.1" 200 300568 "https://support.innovative-pk.com/otrs/index.pl"
> "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
> ; - - [29/Mar/2015:03:57:40 -0700] "GET
> /otrs-web/skins/Agent/default/css-cache/CommonCSS_d2cb2cb04e61217e3345baf51d998492.css
> HTTP/1.1" 404 283 "https://support.innovative-pk.com/otrs/index.pl"
> "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
> ; - - [29/Mar/2015:03:57:40 -0700] "GET
> /otrs-web/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css
> HTTP/1.1" 200 30158 "https://support.innovative-pk.com/otrs/index.pl"
> "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
> ; - - [29/Mar/2015:03:57:40 -0700] "GET
> /otrs-web/js/js-cache/CommonJS_dd46ed1a27280cd74ffde3b1f18acd58.js
> HTTP/1.1" 404 263 "https://support.innovative-pk.com/otrs/index.pl"
> "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
>
>
>
> On 4/8/2015 10:43 AM, Johannes Nickel wrote:
>> Hey,
>>
>> to help you we need some more information like:
>> - Browser
>> - OS
>> - OTRS Version
>> - What Host (Linux, Win)
>> - Webserver
>> - Is anything in the logs (apache / nginx error log) and OTRS Log that
>> maybe related to you action
>> - when does the error occur?
>>
>> regards
>> Johannes
>>
>> 2015-04-08 7:10 GMT+02:00 Ali Umair <[email protected]
>> <mailto:[email protected]>>:
>>
>>     Hi,
>>         I am facing same issue in OTRS. Can anyone please guide how i
>>     fix this issue?? Its humble request if someone help or guide me??
>>
>>     [ERROR] JavaScriptError: Cannot call method 'Init' of undefined
>>     	• /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined
>>     		• TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212
>>     		• (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546
>>     		• c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
>>     		• c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
>>     /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR] JavaScriptError: Cannot call method 'Init' of undefined
>>     	• /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined
>>     		• TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212
>>     		• (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546
>>     		• c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
>>
>>
>>
>>     --
>>
>>     --
>>
>>     *Best Regards*
>>
>>     *Ali Umair *
>>
>>
>>
>>
>>
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>>
>>
>>
>>
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>
>
> --
>
> --
>
> *Best Regards*
>
> *Ali Umair | Software Engineer *
> *i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN
> Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898
>
>
>
>
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