Unlocking tickets of invalid agents

Moritz Lenz <[email protected]> Tue, 21 Jul 2015 13:29:34 +0200
Newsgroups gmane.comp.otrs.devel
Message-ID <[email protected]>
Hi all,

at my employer, we have a small tool that unlocks all open or stalled 
tickets from agents that are no longer valid. The idea is not to forget 
tasks (in the form of tickets) just because an employee left.

I want to bring this feature upstream, and my question is: in which form 
should it be done?

I have a few ideas:
* A TicketSearch option (AgentValid => 2 or so), and then hook that into 
GenericAgent
* A new console module, Maint::Ticket::UnlockFromInvalidAgent
* Put it into the existing Maint::Ticket::InvalidUserCleanup console module.

Any opinions on what's best?

Cheers,
Moritz

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