Re: Unlocking tickets of invalid agents

Hello Moritz,

I like the last option best, to improve the existing cleanup command.

Best regards, Martin

Am 21.07.15 um 13:29 schrieb Moritz Lenz:
> Hi all,
> =

> at my employer, we have a small tool that unlocks all open or stalled
> tickets from agents that are no longer valid. The idea is not to forget
> tasks (in the form of tickets) just because an employee left.
> =

> I want to bring this feature upstream, and my question is: in which form
> should it be done?
> =

> I have a few ideas:
> * A TicketSearch option (AgentValid =3D> 2 or so), and then hook that into
> GenericAgent
> * A new console module, Maint::Ticket::UnlockFromInvalidAgent
> * Put it into the existing Maint::Ticket::InvalidUserCleanup console
> module.
> =

> Any opinions on what's best?
> =

> Cheers,
> Moritz
> =

> =

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