How can OTRS ITSM3.3.7 get the customer Grading for the tickets?
魏峰 <[email protected]> Mon, 26 Oct 2015 16:14:48 +0800
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <[email protected]> |
--===============0500589755== Content-Type: multipart/alternative; boundary="Apple-Mail-EE9F573E-5CF5-48B5-B9B2-EE4B3186C604" Content-Transfer-Encoding: 7bit --Apple-Mail-EE9F573E-5CF5-48B5-B9B2-EE4B3186C604 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Dear Professors: I wanna ask for idea that: what can I do to the OTRS ITSM 3.3.7 to set the c= ustomer Grading for the tickets when we close them? We want to get the grade as the reference of the IT Service KPI index. So, does anyone have the idea, please? TKS a lot! BRS Walson Way= --Apple-Mail-EE9F573E-5CF5-48B5-B9B2-EE4B3186C604 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: 7bit <html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Dear Professors:</div><div><br></div><div>I wanna ask for idea that: what can I do to the OTRS ITSM 3.3.7 to set the customer Grading for the tickets when we close them?</div><div>We want to get the grade as the reference of the IT Service KPI index.</div><div><br></div><div>So, does anyone have the idea, please?</div><div><br></div><div>TKS a lot!<br><br><div style="height: 245.68px !important;"><div style="height: 85px !important;"><span style="font-size: 13pt;">BRS</span></div><div style="height: 85px !important;"><span style="font-size: 13pt;">Walson Way</span></div></div></div></body></html> --Apple-Mail-EE9F573E-5CF5-48B5-B9B2-EE4B3186C604-- --===============0500589755== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev --===============0500589755==--