Re: OTRS 5 - Internal Messages

If it's nothing secret, you could post a .tar.gz with the files...

Am 18.01.2017 um 17:19 schrieb Josef Penzkofer:
> Hi OTRS-developer,
>
> to post internal messages for our agents, I tried to insert a new module called AgentMessageAdd. This messages should be displayed on dashboard in a new widget.
>
> I achieved this goal on our OTRS 4-Instance.
>
> So I did the following:
> 1.) Registration of the module
> File: Message.xml
> Directory: /Kernel/Config/Files
>
> With this file I get the entry "Messages" into the menuBar and register the module.
>
> This works!
>
> 2.) Configuration of the mask, to post a message
> File: MessageConf.xml
> Directory: /Kernel/Config/Files
>
> After this, I can configurate the mask via SysConfig.
>
> 3.) Functionality
> File: AgentMessageAdd.pm
> Directory: /Custom/Kernel/Modules
>
> This is a modified copy of file "AgentTicketPhone.pm".
>
> Changes:
> package Kernel::Modules::AgentMessageAdd;
> ...
> # get output back
> return $LayoutObject->Output(
>    TemplateFile => 'AgentMessageAdd',
>    Data         => \%Param,
> );
>
> 4.) Mask
> File: AgentMessageAdd.tt
> Directory: /Custom/Kernel/Output/HTML/Templates/Standard
>
> This is a copy of file "AgentTicketPhone.tt".
>
> Calling the function "Post new message", the mask opens and a new message could created as a ticket.
>
> But when clicking the Button "Create", nothing else happens.
>
> unfortunately, there's no entry in the OTRS-Logfile or the Apache-Logfile.
>
> I think, the new module uses the Core-Module
> File: Ticket.pm
> Directory: /Kernel/System
> so, I don't have to develope a new Core-Module for this module.
>
> Do I have to register this new module anywhere else?
>
> Is there anything missing?
>
> Thanks in advance.
>
> Sepp
>
>
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