Showing the names of the previous Agent Owner
Alexis HAUSER <[email protected]> Mon, 12 Mar 2018 15:31:12 +0100 (CET)
| Newsgroups | gmane.comp.otrs.devel,gmane.comp.otrs.user |
|---|---|
| Message-ID | <1212889668.12766242.1520865072286.JavaMail.zimbra@imt-atlantique.fr> |
--===============6217007547724306805== Content-Type: multipart/alternative; boundary="=_1da6eaee-a334-478e-9838-55ffd7f1ab0d" --=_1da6eaee-a334-478e-9838-55ffd7f1ab0d Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit hi, Is there a way to show the previous agent owner of a ticket into the note ? In ticket::frontend::agentticketowner###body, I've tried to set <OTRS_OWNER_UserFirstname> or parameters of this kind : [% Data.Name | html %] but none of them seem to display inside the note. Best Regards Alexis --=_1da6eaee-a334-478e-9838-55ffd7f1ab0d Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: 7bit <html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div>hi,<br></div><div><br data-mce-bogus="1"></div><div>Is there a way to show the previous agent owner of a ticket into the note ?<br data-mce-bogus="1"></div><div><br data-mce-bogus="1"></div><div>In ticket::frontend::agentticketowner###body, I've tried to set <OTRS_OWNER_UserFirstname> or parameters of this kind : [% Data.Name | html %] but none of them seem to display inside the note.<br data-mce-bogus="1"></div><div><br data-mce-bogus="1"></div><div>Best Regards<br data-mce-bogus="1"></div><div>Alexis<br data-mce-bogus="1"></div></div></body></html> --=_1da6eaee-a334-478e-9838-55ffd7f1ab0d-- --===============6217007547724306805== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/mailman/listinfo/dev --===============6217007547724306805==--