Re: avoiding reinsert of body text

Hi Carlos,

it's not really a internationalization problem. So it's a off topic in
this list.

However, there is a config option for that: SysConfig -> Ticket ->
Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ResponseFormat

Greetings from Germany,

  -Martin

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
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Carlos G Oyarzabal schrieb:
> Hi list,
>  
> I am using OTRS 2.1. under FreeBSD.
> When I used any response listed under "Compose Answer (email)" always is
> inserted the Body of the original message as follows:
>  
> 1:    salutation
> 2:   > original body  (6 lines with ">" symbol)
> 3:   the body of the response choose from Compose Answer (email)
> 4:   the signature
>  
> I would like to avoid the section 2 because the body of the response
> grow every time I use a response.
> I did check /Modules/AgentTicketCompose.pm file at subroutine new at the
> begining of file:
>  
> - - - - - - - - - - -
>     # get response format
>     $Self->{ResponseFormat} =
> $Self->{ConfigObject}->Get('Ticket::Frontend::ResponseFormat') ||
>       '$Data{"Salutation"}
> $Data{"OrigFrom"} $Text{"wrote"}:
> $Data{"Body"}
>  
> $Data{"StdResponse"}
>  
> $Data{"Signature"}
> ';
> - - - - - - - - - - - -
>  
> and I did modify as follows:
>  
> - - - - - - - - - - - - -
>     # get response format
>     $Self->{ResponseFormat} =
> $Self->{ConfigObject}->Get('Ticket::Frontend::ResponseFormat') ||
>       '$Data{"Salutation"}
>  
> $Data{"StdResponse"}
>  
> $Data{"Signature"}
> ';
> - - - - - - - - - - - -
>  
> but the OTRS software continue inserting the text generated from
>  
> $Data{"OrigFrom"} $Text{"wrote"};
> $Data{"Body"}
>  
>  
> Any help will be apreciated.
>  
> Best regards from México.
>  
> Carlos
>  
>  
>  
> */Con un atento saludo/*
>  
> *Grupo CASH / BeHelper Internacional*
> WEB CALL CENTER SOLUTIONS AND HELPDESK SERVICES
> Carlos G. Oyarzabal, Ing.
>  
> [email protected] <mailto:[email protected]>
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