Notification email
"Emily Flynn" <[email protected]>
| Newsgroups | gmane.comp.otrs.internationalization |
|---|---|
| Message-ID | <[email protected]> |
Hi there, I'm having a problem with our system (2.1.7) in that when a new ticket gets issued by a customer, I don't receive a notification email. I have the boxed ticked in the user management console that should make me receive a mail, but I don't. I receive mails if a ticket is altered, and also an admin notification mail will reach me no problem. It's only when a new ticket gets issued that I'm not receiving mail, and that's the most important mail of all! Any suggestions would be great, thanks. -Emily _______________________________________________ OTRS mailing list: i18n Archiv: http://lists.otrs.org/cgi-bin/listinfo/i18n