RE: Notification email
"Emily Flynn" <[email protected]>
| Newsgroups | gmane.comp.otrs.internationalization |
|---|---|
| Message-ID | <[email protected]> |
Okay Christian, I'll do that. It's a real shame though because we really need to implement this system ASAP. Thanks! Kind Regards, Emily Flynn IT Assistant Allied Pension Trustees Tel: +353 1 206 3010 Fax: +353 1 206 3017 www.alliedpensions.com -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Christian Schoepplein Sent: 24 May 2007 14:26 To: Internationalization mailing list of OTRS.org Subject: Re: [otrs-i18n] Notification email Hi Emily, On Do, Mai 24, 2007 at 10:42:35 +0100, Emily Flynn wrote: >I?m having a problem with our system (2.1.7) in that when a new ticket gets >issued by a customer, I don?t receive a notification email. I have the boxed >ticked in the user management console that should make me receive a mail, but I >don?t. I receive mails if a ticket is altered, and also an admin notification >mail will reach me no problem. It?s only when a new ticket gets issued that >I?m not receiving mail, and that?s the most important mail of all! I've heard of that problem before but we were not able to reproduce it. On our test systems allways a message was sent out if a customer has created a new ticket via the customer panel. However, please open a bug report on this issue on http://bugs.otrs.org >-Emily -- Christian ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521 _______________________________________________ OTRS mailing list: i18n Archiv: http://lists.otrs.org/cgi-bin/listinfo/i18n