Agents not receiving FollowUp notification after upgrade to 2.2.1

Greetings,

I would appreciate any assistance debugging this lack of agent follow up  after my upgrade.

My OS is Centos 3.8 (Red Hat Enterprise clone)
Perl Version 5.8.0
Apache 2.0.46-68
MySQL 5.0.45
OTRS 2.2.1

OTRS is configured to store data in MySQL

I've just completed an upgrade from OTRS 1.2.x to OTRS 2.2.1.  The upgrade seemed to go smoothly.  I upgraded via RPM and also ran four upgrade scripts:

cat /opt/otrs/scripts/DBUpdate-to-1.3.mysql.sql | mysql -p -f -u root otrs
cat /opt/otrs/scripts/DBUpdate-to-2.0.mysql.sql | mysql -p -f -u root otrs
cat /opt/otrs/scripts/DBUpdate-to-2.1.mysql.sql | mysql -p -f -u root otrs
cat /opt/otrs/scripts/DBUpdate-to-2.2.mysql.sql | mysql -p -f -u root otrs

I've since noticed two problems.  I have an Agent that is not receiving Follow up notification when a customer replies.  All Follow up notifications to this problem agent *do* get sent out, but it goes to three wrong agents.  I've checked that all agent email addresses are accurate.

Perhaps related to this, I have this in from PostMasterPop3

Subject: Cron <otrs@board> $HOME/bin/PostMasterPOP3.pl >> /dev/null

ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Mon Jul 23 12:15:07 2007

 Message: Need User or UserID!

 Traceback (31508): 
   Module: Kernel::System::User::GetUserData (v1.64) Line: 126
   Module: Kernel::System::Ticket::Article::SendAgentNotification (v1.142) Line: 1771
   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.142) Line: 404
   Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 217
   Module: Kernel::System::PostMaster::Run (v1.65) Line: 292
   Module: main::FetchMail (v1.25) Line: 206
   Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125

ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Mon Jul 23 12:15:09 2007

 Message: Need User or UserID!

 Traceback (31508): 
   Module: Kernel::System::User::GetUserData (v1.64) Line: 126
   Module: Kernel::System::Ticket::Article::SendAgentNotification (v1.142) Line: 1771
   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.142) Line: 404
   Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 217
   Module: Kernel::System::PostMaster::Run (v1.65) Line: 292
   Module: main::FetchMail (v1.25) Line: 206
   Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125

ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Mon Jul 23 12:15:09 2007

 Message: Need User or UserID!

 Traceback (31508): 
   Module: Kernel::System::User::GetUserData (v1.64) Line: 126
   Module: Kernel::System::Ticket::Article::SendAgentNotification (v1.142) Line: 1771
   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.142) Line: 404
   Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 217
   Module: Kernel::System::PostMaster::Run (v1.65) Line: 292
   Module: main::FetchMail (v1.25) Line: 206
   Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125
Regards,

Charles Bronson.






       
____________________________________________________________________________________
Get the free Yahoo! toolbar and rest assured with the added security of spyware protection.
http://new.toolbar.yahoo.com/toolbar/features/norton/index.php

_______________________________________________
OTRS mailing list: i18n 
Archiv: http://lists.otrs.org/cgi-bin/listinfo/i18n