Re: New Norwegian Translation for OTRS 3.0.4

Hello,

I like this initiative! I agree that the translation should be consistent whenever possible, and there are certainly some problems with the terminology used in the translation files. Agent and Owner should not be intermixed, I do apologise if I have done so in the file.

I don't have any problems with using "Saksbehandler" as translation for 'Agent', and find it pretty much correct. Agents in OTRS work with tickets. A ticket thread represents a customer case, which the agent processes. In this scenario, the Agent works as a "Saksbehandler". To translate this term back to "case officer" will be a it misleading, but yes, it's probably the best match. The objection to the use of this word could be that OTRS uses a more wide term on purpose, and that the best translation of "Agent" is "Agent", which pretty much means the same in Norwegian as in English.

My observation is that IT support staff in Norway seem to use the title "Supportmedarbeider" or some direct English titles. This could lead to the translation "Agent" = "Medarbeider" or "Ansatt", which translates back into "co-worker" or "employee". Not a very good choice of word, I think.

In my opinion, the term "Saksbehandler" serves best for OTRS. It will cover most aspects of use: HelpDesk, IT support, IT development, government services and so on. But if the community think it is best for OTRS to use "Agent", we should do so.

Regards,


Eirik Wulff / [email protected]
epledoktor as

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