Re: [otrs] Wrong customer selection in CC on incoming ticket
Marco Ferreira <[email protected]> Tue, 31 Mar 2015 12:46:17 +0100
| Newsgroups | gmane.comp.otrs.internationalization |
|---|---|
| Message-ID | <[email protected]> |
--===============1450348093== Content-Language: pt-PT Content-Type: multipart/alternative; boundary="_000_1A29EA1E8F8F1E4E854FDDBE5265EF880E23FADF4DINFEX02dnbptc_" --_000_1A29EA1E8F8F1E4E854FDDBE5265EF880E23FADF4DINFEX02dnbptc_ Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Sorry I sent the email for wrong email address. I will send a new email for= [email protected]<mailto:[email protected]> Marco . De: Marco Ferreira Enviada: ter=E7a-feira, 31 de Mar=E7o de 2015 12:37 Para: '[email protected]'; '[email protected]' Assunto: [otrs] Wrong customer selection in CC on incoming ticket Hi OTRS Community and Christoph Sandhaus, I have installed OTRS version otrs-4.0.5 running on Linux CentOS 6 x64 and = I have the same problem report for Christoph Sandhaus as the email below. S= omeone have this problem and know how to solved or Christoph you know how t= o fix? On an incoming ticket via PostMaster otrs adds a wrong customer on CC and s= ends a confirmation mail. I would like to figure out how otrs selects this customer. But I have _no_ = idea where to start over. Any hint is apprechiated! Here is a description of my problem: All our customer IDs are mailaddresses. Assume the customers mail address of the incoming ticket is [email protected]<mailto:[email protected]> But additionally there is a customers address like [email protected]<mailto:[email protected]> Now the ticket history contains (freely translated from german): NewTicket - ... CustomerUpdate - updated: CustomerId=3D...;CustomerUser=3Dfirst.last@mycomp= any.com ... SendAutoReply - AutoReply send to <[email protected]<mailto:la...@mycompa= ny.com>> The auto reply mail contains an "CC" entry to "[email protected]<mailto= :[email protected]>". Thanks for any help ... Thanks in advance. Best regards, Marco Ferreira --_000_1A29EA1E8F8F1E4E854FDDBE5265EF880E23FADF4DINFEX02dnbptc_ Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; charset=3Diso-8859-= 1"> <html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr= osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:= //www.w3.org/TR/REC-html40"><head><meta name=3DGenerator content=3D"Microso= ft Word 14 (filtered medium)"><style><!-- /* Font Definitions */ @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; margin-bottom:.0001pt; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-fareast-language:EN-US;} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} p.MsoPlainText, li.MsoPlainText, div.MsoPlainText {mso-style-priority:99; mso-style-link:"Texto simples Car=E1cter"; margin:0cm; margin-bottom:.0001pt; font-size:10.0pt; font-family:"Arial","sans-serif"; color:black; mso-fareast-language:EN-US;} p.MsoAcetate, li.MsoAcetate, div.MsoAcetate {mso-style-priority:99; mso-style-link:"Texto de bal=E3o Car=E1cter"; margin:0cm; margin-bottom:.0001pt; font-size:8.0pt; font-family:"Tahoma","sans-serif"; mso-fareast-language:EN-US;} span.TextodebaloCarcter {mso-style-name:"Texto de bal=E3o Car=E1cter"; mso-style-priority:99; mso-style-link:"Texto de bal=E3o"; font-family:"Tahoma","sans-serif";} span.EstiloCorreioElectrnico19 {mso-style-type:personal; font-family:"Arial","sans-serif"; color:black;} span.EstiloCorreioElectrnico20 {mso-style-type:personal-reply; font-family:"Arial","sans-serif"; color:black;} span.TextosimplesCarcter {mso-style-name:"Texto simples Car=E1cter"; mso-style-priority:99; mso-style-link:"Texto simples"; font-family:"Arial","sans-serif"; color:black; mso-fareast-language:EN-US;} .MsoChpDefault {mso-style-type:export-only; font-size:10.0pt;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--></head><body lang=3DPT link=3Dblue vlink= =3Dpurple><div class=3DWordSection1><p class=3DMsoPlainText><span lang=3DEN= -US>Sorry I sent the email for wrong email address. I will send a new email= for =A0=A0</span><a href=3D"mailto:[email protected]"><span lang=3DEN-US>otrs@= otrs.org</span></a><span lang=3DEN-US><o:p></o:p></span></p><p class=3DMsoN= ormal><span lang=3DEN-US style=3D'font-size:10.0pt;font-family:"Arial","san= s-serif";color:black'><o:p> </o:p></span></p><p class=3DMsoNormal><spa= n lang=3DEN-US style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";c= olor:black'><o:p> </o:p></span></p><p class=3DMsoNormal><span lang=3DE= N-US style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black= '>Marco . <o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US sty= le=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p>&= nbsp;</o:p></span></p><div><div style=3D'border:none;border-top:solid #B5C4= DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=3DMsoNormal><b><span style=3D'= font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:PT'= >De:</span></b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-s= erif";mso-fareast-language:PT'> Marco Ferreira <br><b>Enviada:</b> ter=E7a-= feira, 31 de Mar=E7o de 2015 12:37<br><b>Para:</b> '[email protected]'; 'sandha= [email protected]'<br><b>Assunto:</b> [otrs] Wrong customer selection in CC = on incoming ticket<o:p></o:p></span></p></div></div><p class=3DMsoNormal><o= :p> </o:p></p><p class=3DMsoNormal><span lang=3DEN-US style=3D'font-si= ze:10.0pt;font-family:"Arial","sans-serif";color:black'>Hi OTRS Community a= nd Christoph Sandhaus, <o:p></o:p></span></p><p class=3DMsoNormal><span lan= g=3DEN-US style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:= black'><o:p> </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US = style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>I h= ave installed OTRS version otrs-4.0.5 running on Linux CentOS 6 x64 and I h= ave the same problem report for Christoph Sandhaus as the email below. Some= one have this problem and know how to solved or Christoph you know how to f= ix? <o:p></o:p></span></p><div style=3D'border:none;border-bottom:double wi= ndowtext 6.75pt;padding:0cm 0cm 1.0pt 0cm'><p class=3DMsoNormal><span lang= =3DEN-US style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:b= lack'><o:p> </o:p></span></p></div><p class=3DMsoNormal><span lang=3DE= N-US style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black= '><o:p> </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US style= =3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>On an in= coming ticket via PostMaster otrs adds a wrong customer on CC and sends a c= onfirmation mail.<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN= -US style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'= >I would like to figure out how otrs selects this customer. But I have _no_= idea where to start over. Any hint is apprechiated!<o:p></o:p></span></p><= p class=3DMsoNormal><span lang=3DEN-US style=3D'font-size:10.0pt;font-famil= y:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=3D= MsoNormal><span lang=3DEN-US style=3D'font-size:10.0pt;font-family:"Arial",= "sans-serif";color:black'>Here is a description of my problem:<o:p></o:p></= span></p><p class=3DMsoNormal><span lang=3DEN-US style=3D'font-size:10.0pt;= font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><= p class=3DMsoNormal><span lang=3DEN-US style=3D'font-size:10.0pt;font-famil= y:"Arial","sans-serif";color:black'>All our customer IDs are mailaddresses.= <o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US style=3D'font= -size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p= ></span></p><p class=3DMsoNormal><span lang=3DEN-US style=3D'font-size:10.0= pt;font-family:"Arial","sans-serif";color:black'>Assume the customers mail = address of the incoming ticket is<o:p></o:p></span></p><p class=3DMsoNormal= ><span lang=3DEN-US style=3D'font-size:10.0pt;font-family:"Arial","sans-ser= if";color:black'><a href=3D"mailto:[email protected]">[email protected]= </a><o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US style=3D'= font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p> <= /o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US style=3D'font-size:= 10.0pt;font-family:"Arial","sans-serif";color:black'>But additionally there= is a customers address like<o:p></o:p></span></p><p class=3DMsoNormal><spa= n lang=3DEN-US style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";c= olor:black'><a href=3D"mailto:[email protected]">[email protected]= m</a><o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US style=3D= 'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p> = </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US style=3D'font-size= :10.0pt;font-family:"Arial","sans-serif";color:black'>Now the ticket histor= y contains (freely translated from german):<o:p></o:p></span></p><p class= =3DMsoNormal><span lang=3DEN-US style=3D'font-size:10.0pt;font-family:"Aria= l","sans-serif";color:black'>NewTicket - ...<o:p></o:p></span></p><p class= =3DMsoNormal><span lang=3DEN-US style=3D'font-size:10.0pt;font-family:"Aria= l","sans-serif";color:black'>CustomerUpdate - updated: CustomerId=3D...;Cus= [email protected]<o:p></o:p></span></p><p class=3DMsoNor= mal><span lang=3DEN-US style=3D'font-size:10.0pt;font-family:"Arial","sans-= serif";color:black'>...<o:p></o:p></span></p><p class=3DMsoNormal><span lan= g=3DEN-US style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:= black'>SendAutoReply - AutoReply send to <<a href=3D"mailto:la...@mycomp= any.com">[email protected]</a>><o:p></o:p></span></p><p class=3DMsoNor= mal><span lang=3DEN-US style=3D'font-size:10.0pt;font-family:"Arial","sans-= serif";color:black'><o:p> </o:p></span></p><p class=3DMsoNormal><span = lang=3DEN-US style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";col= or:black'>The auto reply mail contains an "CC" entry to "<a = href=3D"mailto:[email protected]">[email protected]</a>".<o:p>= </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US style=3D'font-size= :10.0pt;font-family:"Arial","sans-serif";color:black'>Thanks for any help .= ..<o:p></o:p></span></p><div style=3D'border:none;border-bottom:double wind= owtext 6.75pt;padding:0cm 0cm 1.0pt 0cm'><p class=3DMsoNormal><span lang=3D= EN-US style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:blac= k'><o:p> </o:p></span></p></div><p class=3DMsoNormal><span lang=3DEN-U= S style=3D'font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><= o:p> </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US>Thanks i= n advance.<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US><o:= p> </o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US>Best regar= ds,<o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US>Marco Ferr= eira <o:p></o:p></span></p><p class=3DMsoNormal><span lang=3DEN-US><o:p>&nb= sp;</o:p></span></p></div></body></html>= --_000_1A29EA1E8F8F1E4E854FDDBE5265EF880E23FADF4DINFEX02dnbptc_-- --===============1450348093== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline --------------------------------------------------------------------- OTRS mailing list: i18n - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/i18n To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/i18n --===============1450348093==--