Re: Creating a outgoing email as the first article in a ticket using the GenericTicketInterface API

This is not possible with stock OTRS, but there's a pull request...

https://github.com/OTRS/otrs/pull/815

- Renée

Am 27.07.2016 um 11:01 schrieb Kristoffer Berdal:
> Hello,
>
> I want to use the API to create tickets where the first article is an
> outgoing email. I would say about 90% of the tickets we create in OTRS
> manually start with an outgoing email, yet I can't seem to find a way to
> create the same type of ticket using the API.
>
> Is this possible? I recently inherited this problem, and for years our
> solution has been to create a ticket (to get a ticket number), then send
> an email externally with the ticket number in the subject and a reply-to
> email that returns the answers into OTRS.
>
> This is a hacky way of doing things, and I would much prefer to be able
> to send the email via OTRS directly.
>
> Best regards,
>
> Kristoffer Berdal
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