Antw: Re: autom. State change
"Anton Kornexl" <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Thank you i didn't realize that generic agent is also triggered by events >>> Alvaro Cordero <[email protected]> 12.08.2016 00:57 >>> Hello, You can use a generic agent to do the action (ticket state chage) when the event of queue move occurs to that specific queue. Regards 2016-08-11 6:41 GMT-06:00 Anton Kornexl <[email protected]>: Hello, it would be nice to configure an automatic state change to closed, if a ticket is moved to a specific queue. kind regards Anton Kornexl --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- Alvaro Cordero Retana Consultor de Tecnologias Tel: 22585757 ext 123 Email: [email protected] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs