Re: Regarding automatic transfer of tickets

Hi Paul,

Create a Generic Agent

Give it a name in Job Name

Expand Automatic Execution
  highlight everything (according to when you want to trigger) -- note that
this runs in 10 minute increments minimum

Expand Select Tickets
  Escalation times: (*) Ticket escalation time reached (choose your
criteria).

Expand Update/Add Ticket Attributes
  Set new queue (according to the destination).

Optionally add other criteria that matters for filter, and set unlock as it
moves. Check other settings to make sure they're as desired.

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