Re: Empty “From” in agent notificati on mail

On 2016-08-16 10:18 AM, Martin Merfort wrote:
> Hello Everyone,
> I am currently facing the problem that new ticket notifications are sent
> with an empty from field:
> Here is a snippet from the maillog:
> Aug 16 14:02:35 <hostname> postfix/pickup[24168]: 37B8B3E0049: uid=48
> from=<>
> Aug 16 14:02:35 <hostname> postfix/cleanup[26582]: 37B8B3E0049:
> message-id=<redacted>
> Aug 16 14:02:35 <hostname> postfix/qmgr[16018]: 37B8B3E0049: from=<>,
> size=3974, nrcpt=1 (queue active)
>
> Here is the line from the otrs log as  displayed in the frontend:
> Sent agent 'NewTicket' notification to '<address>'.
>
>
> I'm using OTRS-4.0.5, could this be a bug with this old version or is
> this a configuration error?

That's an empty enveloppe address, it's ok as long as it's for agent 
notifications.

I think there is a configuration option to set a different address.


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