Re: OTRS Daemon Frequent Error

You might start here:
https://github.com/OTRS/otrs/search?utf8=%E2%9C%93&q=business+availability

On Wed, Aug 24, 2016 at 3:42 AM, Dimitrakakis Georgios <
[email protected]> wrote:

> Apparently the problem is due to the TradeMark (TM) sign when running
> either the OTRSBusinessAvailabilityCheck or the
> OTRSBusinessEntitlementCheck but I haven’t found the file that I can modify
> in order to avoid seeing it.
>
> The files that I have checked and modified (removed the TradeMark (TM)
> sign) so far are the following:
>
>
>
> ·         i18n/otrs/otrs.el.po
>
> ·         Kernel/Language/el.pm
>
> ·         Kernel/Config/Files/Daemon.xml
>
> ·         /Kernel/Config/Files/ZZZAAuto.pm
>
>
>
> Furthermore I have checked the “Kernel/System/Console/BaseCommand.pm”
> file around line 610 and the problem arises when performing the print
> action for the $Text variable that has the ASCII string in it (that is the
> “Checking availability of OTRS Business Solution\x{2122}” text).
>
>
>
> Is there a Perl module required to perform the correct printing with
> ASCII?? Should I try to decode it??
>
>
>
> Any ideas are welcome since with this problem every 10minutes I am getting
> an e-mail which I shouldn’t.
>
>
>
> Regards,
>
>
>
> George
>
>
>
> *From:* otrs [mailto:[email protected]] *On Behalf Of *Dimitrakakis
> Georgios
> *Sent:* Tuesday, August 23, 2016 12:41 PM
> *To:* [email protected]
> *Subject:* [otrs] OTRS Daemon Frequent Error
>
>
>
> Hi!
>
>
>
> I am trying to set and test the free (initially) OTRS version for our
> organization but when the otrs.Daemon.pl starts
>
> I am getting the following error:
>
>
>
> [TIMESTAMP] otrs.Daemon.pl: "\x{2122}" does not map to ascii at
> /opt/otrs/Kernel/System/Console/BaseCommand.pm line 610.
>
>
>
> At the same time an e-mail alert is triggered and getting the same info as
> an e-mail from “OTRS Notifications” and
>
> subject “OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck”.
>
>
>
> Since the otrs.Daemon.pl does the check recursively is very annoying to
> receive frequently and over and over again the same e-mail alert.
>
>
>
> Does anyone know how to solve it?
>
> Looking forward for your suggestions.
>
>
>
> Best regards,
>
>
>
> George Dimitrakakis
>
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