Reg differentiating tickets
"Paul Joseph Betha" <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Hello List,
I'm new to OTRS. This is my question:
If my company say 'X' has sold two products(P1, P2) to another company say
'Y'. Now if we are giving support to them and tickets are being raised how
can I differentiate that a certain ticket belongs to one product not the
other.
Say if a ticket has been associated with the problem of login
authentication. How can I differentiate whether the ticket belongs to P1 or
P2 .since both have the same customer name Y
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