Re: Reg differentiating tickets
Alvaro Cordero <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAKzf-ZPicLnVZWg7z-k1WUhO17u5dnHRKYPSGJmUaX5JN23AiQ@mail.gmail.com> |
Hello, I would say that's what Service Catalog is for. You asociate a Service ordenar more to each of your products. Regards Alvaro El jueves, 25 de agosto de 2016, Paul Joseph Betha < [email protected]> escribió: > Hello List, > > I’m new to OTRS. This is my question: > > > > If my company say ‘X’ has sold two products(P1, P2) to another company > say ‘Y’. Now if we are giving support to them and tickets are being raised > how can I differentiate that a certain ticket belongs to one product not > the other. > > > > Say if a ticket has been associated with the problem of login > authentication. How can I differentiate whether the ticket belongs to P1 or > P2 …since both have the same customer name Y > -- Enviado con Gmail Mobile --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs