Ticket hook change
Sujeeva Tissaarachchi <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
Dear Friends, I have changed the ticket hook to simplify numbering. All good except one problem. Email followups to old tickets create new tickets instead of adding articles. It doesn't identify old ticket even with old hook or new hook. Any idea? Cheers, Sujeeva --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs