Re: Limit user access on specific queues

You *can* build ACLs, but why repeat the functionality that the groups
provide?

On Fri, Sep 9, 2016 at 2:04 AM, Dimitrakakis Georgios <
[email protected]> wrote:

> Hello!
>
>
>
> I would like to know if it’s possible to limit the agents’ access on
> specific part of queues.
>
>
>
> My understanding so far is that when you create a queue you assign a group
> to it.
>
>
>
> Then on agent’s management you can select on which groups this agent
> belongs to and you can also specify the agents’ queues under “My Queues”
>
>
>
> But that gives to the agent access to all queues under that group and not
> only those under “My queues” (for the agent).
>
>
>
> For example let’s assume that we have a group called “IT” on which there
> are two queues “Software” and “Hardware”
>
>
>
> Some agents have under “My queues” the “software” (let’s call this
> “agent_sw”)  while others the “hardware” (let’s call this “agent_hw”)
> option but all them are under the “IT” group.
>
>
>
> When “agent_sw” logs in to the system he can see all the tickets for the
> “IT” group including those created to “hardware” queue. This is what I
> would like to prevent/protect.
>
>
>
> Is this somehow possible without creating different groups for every queue?
>
>
>
> Best regards,
>
>
>
> G.
>
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> Συνεταιριστικής Τράπεζας.
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