Re: Limit user access on specific queues
Florian Edlhuber <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Organization | edlhuber.net |
| Message-ID | <[email protected]> |
Hi, 12.09.2016 07:16 - Dimitrakakis Georgios schrieb: > I would like to avoid having the same number of groups as > those of queues. Besides of having too many groups, there is no disadvantage in doing this. There can be configurations where you should avoid this. One thing I can remember is the group based permission on desktop widgets :-) > My idea of grouping is to have people from the same > department (e.g. IT) but these should only have access > according to their duties (e.g. queue “hardware” vs “software”). Group for the same departement - yes Their duties - why not use services for this? -- Florian --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs