Re: Discard follow-ups to closed tickets (in addition to "rejected" auto responses) - Repost

Discard? You could set the queue for reject after closed.

On Wednesday, September 28, 2016, Ralph Seichter <[email protected]>
wrote:

> Reposting this, because it has been several days and I still have not
> found a solution. Your help is appreciated.
>
> ========================================
>
> Hello list members,
>
> is it possible to configure OTRS 5 to discard all follow-ups sent by
> customers for tickets that have been closed? I have configured the Raw
> queue to reject follow-ups, and customers do receive "message has been
> rejected" auto responses, but follow-up messages for closed tickets are
> nonetheless added to the OTRS database and notifications are sent to the
> ticket owners.
>
> I have been searching the Net for a long time without success, so I
> thought it best to ask here.
>
> -Ralph
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs