Re: Discard follow-ups to closed tickets (in addition to "rejected" auto responses) - Repost
Ralph Seichter <[email protected]>
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
On 28.09.2016 14:11, Gerald Young wrote: > Discard? You could set the queue for reject after closed. It did that. I had hoped my description was clear enough, sorry if that was not the case. Like I wrote, I have set the Raw queue's follow up option to "reject" (available choices are "new ticket", "possible" and "reject"). Even though the person creating a follow-up receives a rejection reply, as expected, the follow-up still enters the OTRS database, and agent notifications are sent, both of which I don't want to happen. What I want to achieve is to prevent follow-ups to closed tickets from ever being stored in the DB. Hence I chose the term "discard". -Ralph --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs